Frequently Asked Questions

When you initially sign up for your IDSeal membership or add a new payment method to your account, IDSeal will verify your payment method by issuing a $1.00 temporary authorization hold. This $1.00 hold is not actually charged to your account, but is promptly reversed and should be released by your banking institution within 3-7 business days.

To update your credit card information, please call us at 1-888-325-5865 and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM EST.

Children/Dependents: If your plan includes children or other dependents under the age of 18, log in to your member portal to add your dependents’ information such as social security number, date of birth, bank account routing and account number, email address, credit/debit card information, telephone number, medical ID card and social media accounts.

Be sure to complete profile information for all members in the household to take full advantage of the IDSeal protection plan.

To change your plan, please chat or call and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM EST.

To cancel your membership, please chat or call and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM EST.

Your account will be locked for security purposes after three failed access attempts. If you receive a message indicating that your account has been locked, please contact us at 1-888-325-5865 to resolve the issue. If after business hours, please listen to the message and then press 1 on your phone to be transferred to an IDSeal Recovery Specialist.

You can access your account online via the Member Portal or by logging in on the IDSeal app.

For security reasons, you will not be able to view or update the accounts of other adults in your household through your own account. Each adult account holder (18 years or older) needs to sign into their own account to view or update their information.

We require separate online accounts for each adult member because of the sensitive personal information included on each member’s account. Our priority is to keep your personal information safe, so we share your personal information only in accordance with our Privacy Policy.

If anyone in your household has forgotten their username or password they can click Forgot User ID/Password and follow the instructions.

Log in to the Member Portal on the website or through the IDSeal app to update your personal information.

Yes, IDSeal members can access their account and get alerts and notifications on the go. Download the IDSeal app from the Google Play Store or Apple Store.

Your username is the email address you entered when you first enrolled. If you changed your email after enrollment, that is your current username.

If you have forgotten your password, click Forgot User ID/Password. We’ll send you an email containing a link to reset your password. Keep in mind that, for security reasons, this link expires after 15 minutes.

Here are some examples of behavior that could trigger an alert. Please note that it may take up to 30 days after enrollment for you to begin receiving alerts. Please see the IDSeal Terms and Conditions for more information about alerts.

● Applying for credit, services or refinancing with company or bank you listed in your account
● Making changes to an existing account, or being added as an authorized user on any account with the company or bank listed in your alert
● Changes to your credit notifications
● Changes to your reported information entered into Digital Spy

Log into your account via the Member Portal to view the alert. If you do not recognize the details of the notification, please call one of our Identity Care Specialists and we will be able to assist you.

Every reported item on your credit report is used to calculate your credit score. If your score has changed significantly since the last month, it may be due to the fact that an account was not reported for the month or an item has been added to or removed from your report. Drastic changes in account balances and opening new lines of credit may also significantly impact your score.

In some cases, a credit reporting agency (CRA) may commit errors on your credit file and the incorrect information may trigger a notification. Nevertheless, if you see a credit notification that is not accurate, please call us and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM ET.

Each credit reporting agency (CRA) generates a score derived from what is reported about you. A creditor may report to one, two or all three of the national CRAs. As a result, the information one CRA has may be different than another, resulting in a different credit score.

In some cases, a credit reporting agency (CRA) may commit errors on your report – the incorrect information may simply be a mistake. However, if you feel the error may be the result of an identity theft, please call us and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM ET.

To dispute an inquiry or other information on your report, you will need to contact the relevant CRA. The contact information for the three national CRAs is below:

Experian®: www.experian.com/disputes
TransUnion®: www.transunion.com
Equifax®: www.equifax.com

One of the great benefits included in your IDSeal plan is access to your credit reports and scores from all 3 national credit reporting agencies (CRAs) – Experian®, Equifax®  and Transunion®  –  every six months during your membership term. To access your credit reports and scores, log in to the Member Portal and go to “Credit Monitoring”.

A credit score is a three digit number, typically between 300 and 850, which is designed to represent your credit risk, or the likelihood you will pay your bills on time. A credit score is calculated based on a method using the content of your consumer file.

The way your credit score is calculated and the contents of your consumer file may vary between each of the three national credit reporting agencies (CRAs) (Equifax®, Experian®, and TransUnion®). This is because not all creditors report to all three agencies.

While most creditors do report to all three national CRAs, you may hold an account with a creditor that only reports to one CRA or a creditor that doesn’t report to any of the three national CRAs. There are many different credit scores used by lenders, including credit scores provided by the three national CRAs, and credit scores that are custom built and used by a specific lender.

Credit reporting agencies (CRAs) collect information from lenders and other data sources, create a comprehensive credit report, and provide this data to potential lenders and others that might need to assess your creditworthiness, such as landlords.

One of the great benefits included in your IDSeal plan, is access to your credit reports from all 3 national credit reporting agencies (CRAs) – Experian®, Equifax®  and Transunion® –  every six months during your membership term.

Credit reports are composed of the data a credit reporting agency (CRA) has gathered about you from lenders and other sources. This may include records of mortgage payments, credit card balances and payments, auto loan payments and credit inquiries. It may also include public records.

One of the great benefits included in your IDSeal plan, is access to your credit reports and scores from all 3 national credit reporting agencies (CRAs) – Experian®, Equifax® and Transunion® – every six months during your membership term.

The company responsible for the breach should promptly notify you if your information is exposed, and should also tell you what information or types of information are involved. You will also receive an alert from IDSeal via the Digital Spy service if we detect that any of the personal information you provided in connection with your membership account is found being sold, traded or bought in the dark web.

Suspicious Phone Call
It is important to note that phone calls can be phishing schemes that criminals use to try to get your information by deception. Unfortunately, IDSeal is unable to assist with or investigate unwanted or suspicious phone calls such as these. We recommend that you never give any personal or bank information over the phone unless you are certain of the caller’s true identity. You may want to contact your telephone service provider to see if it is possible to block calls from the unwanted number.

You may also contact your state Attorney General to file a consumer complaint regarding these phone calls, as well as filing a complaint with the Federal Trade Commission. To learn more about telephone fraud or report instances of telephone fraud, visit www.ftc.gov/phonefraud.

Another recommendation is to register your phone number on the national Do Not Call Registry at www.DoNotCall.gov, or by calling 1-888-382-1222 from the number you wish to register. If you register online, you must click on the confirmation email you receive to complete your free registration.

Suspicious Email
Emails may be phishing schemes that criminals use to try to obtain your information by deception. Be sure to delete the email and do not reply or click any of the links. Never give any personal or bank information over the Internet unless you are certain of the sender’s identity.

If you suspect you have been a victim of Internet Fraud, you can file a complaint with the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C) and the Bureau of Justice Assistance (BJA). IC3 accepts online Internet crime complaints from either the person who believes they were defrauded or from a third party to the complaint.

Please visit www.ic3.gov for additional information.

Suspicious Mail
Unfortunately, receiving suspicious mail is fairly common and does not necessarily mean that an identity theft has occurred. IDSeal is unable to stop or investigate this type of unwanted mail. One suggestion is to mark the mail with “Return to Sender—Not at This Address” and put it back into the mail. If you continue to receive mail that is not yours, please notify the post office. If you are also receiving unwanted junk mail, you can opt out of this online by visiting www.dmachoice.org and filling out the online form. Another opt-out option is: www.optoutprescreen.com. Both services are free to use.

As always, watch your accounts carefully. If you notice any unauthorized activity on any of your personal accounts, please notify IDSeal and the financial institution in question as soon as possible.

If you have not already done so, please immediately contact your financial institution to report the fraudulent transactions so they may begin an investigation into your account.

For your security, your bank or creditor will speak only with the account holder. However, we will assist in reviewing your account with you for any other cards that were possibly in your wallet and contact those entities.

If you are not in your home state when the event occurs, we will help in canceling your cards and assist in contacting your state’s DMV office to replace your identification. A police report may be needed as documentation for a lost or stolen wallet. If you are traveling outside of the United States, we will provide you the U.S. Embassy or Consulate office contact information for passport replacement.

No. Our Identity Care Specialists will assist in contacting your bank or creditor to cancel your lost or stolen cards. These entities will be able to locate your account by verifying other forms of personal identifying information.

No. Lost Wallet Service is included in all our IDSeal plans.

We are sorry you have experienced such an event. IDSeal will assist you in quickly and effectively terminating and re-ordering wallet contents. Please call at your earliest convenience to speak with one of our Identity Care Specialists.

If after business hours, please call 1-888-325-5865. After listening to the message, press 1 on your phone to be transferred to an IDSeal Recovery Specialist.

Please call immediately at 1-888-325-5865 to speak with one of our Identity Care Specialists. In addition, according to the U.S. Attorney General’s Office, the Secret Service oversees identity theft. This office may advise you to:

● Report the crime to the police immediately. Get a copy of your police report or case number. Credit card companies, your bank, and the insurance company may ask you to reference the report to verify the crime.
● Immediately contact your credit card issuers. Get replacement cards with new account numbers and ask that the old account be processed as “account closed at consumer’s request” for credit record purposes. You should also follow up this telephone conversation with a letter to the credit card company that summarizes your request in writing.
● Call the fraud units of the three credit reporting bureaus and ask that your accounts be flagged. Also, add a victim’s statement to your report that requests that they contact you to verify future credit applications.
● Keep a log of all conversations with authorities and financial entities. And follow-up! Make sure that all creditors or credit bureaus have received what they need from you
● Review your reports regularly and make sure all changes you requested have been affected.

Additional information from these government agencies is available here .

IDSeal monitors your enrolled child’s personal information to identify activity on the dark web and to spot credit information associated with your child’s identity. This notification means that a match to your child’s monitored information has been found. Review the notification to determine if your child’s identity may be at risk. For more information and guidance, please call at your earliest convenience to speak with one of our Identity Care Specialists.

Our service monitors your child’s personal information for activity on the dark web, including Internet sites, chat rooms, forums and more. If we find your enrolled child’s personal information being traded and/or sold online, we will notify you. We also monitor your child’s SSN to identify credit information associated with your child’s identity.

Non-Credit Loan Monitoring gets data from 23 of the top 25 payday lenders.

A non-credit loan, also known as a payday or quick cash loan, is a type of short-term borrowing where an individual borrows a small amount at a very high interest rate. Non-Credit Loan Monitoring notifies you if this type of loan has been opened using an element of your identity.

Our Identity Care Specialists will help you determine if an identity theft event has occurred and guide you through any necessary restoration activities. We may assist you with the following activities:

● Contact your issuer or banking institution
● Review your credit report for indications of identity theft
● Place a fraud alert or security freeze with the three credit bureaus
● Restoring your credit
● Recovering your identity

Your first Non-Credit Loan Monitoring report includes data from the past 2 years.

IDSeal is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

Our Social Media Monitoring does not currently scan images, but it does scan the image caption or post that goes along with it.

You will receive a notification within 24-48 hours.

No, IDSeal only monitors one account per network/per user.

IDSeal tracks Facebook®, Twitter®, LinkedIn® and Instagram®.